Support centre
How can we help?
Frequently asked questions
I made a purchase but did not receive my item.
First restart the app and use "Restore purchases" in its settings if available. If the item is still missing, email us with the order ID from your Apple or Google receipt.
How do I request a refund?
Purchases are processed by the app store. Request refunds through Apple at reportaproblem.apple.com or through Google Play under Payments & subscriptions → Budget & history.
How do I cancel a subscription?
On iPhone or iPad: Settings → your name → Subscriptions. On Android: Google Play → profile icon → Payments & subscriptions → Subscriptions.
My progress is gone after reinstalling.
Progress stored only on the device is removed when an app is deleted. If the app offers cloud save or account sign-in, sign in with the same account to restore it. Contact us if you need help.
How can I ask you to delete my data?
Email us from the address linked to your request, name the app, and ask for deletion. We will confirm once your data has been removed. See our Privacy Policy for details.
How do I limit personalised ads?
On iOS, go to Settings → Privacy & Security → Tracking. On Android, go to Settings → Privacy → Ads (or Google → Ads) to reset or delete your advertising ID.